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29th Jan 2010
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TrackLogs Digital MappingTrackLogs Digital Mapping

Error - "MSXML2R, Public Key Token = 6BD6B9ABF345378F"

SYMPTOMS

TrackLogs reports an error on installation referring to an MSXML2R problem with the public key token. The exact text of the error message is similar to the example below:

  •  
Error 1935. An error occurred during the installation of assembly microsoft. MSXML2R, Public Key Token = "6BD6B9ABF345378F", version "4.1.0.0" , type = "win32n",processor architecture equals "X86". Please refer to help and support for more information : 0X80070002.

OPERATING SYSTEMS

All Windows operating systems.

STATUS

This problem is believed to be caused by the existence of malware programs resident on your PC. These programs corrupt and prevent the correct installation of the Microsoft XML parser used by TrackLogs Digital Mapping.

WORKAROUND

To resolve this issue, open Add or Remove Programs from the Windows control panel and search for the following programs... Wintools, Wintools Easy Installer, WebSearch Toolbar, HuntBar, or IBIS Toolbar. If any of these exist on your system then use the "Remove" option and follow any on-screen prompts. After removal of these malware programs your installation of TrackLogs should complete without further problems.

Written by TrackLogs Digital Mapping. Copyright TrackLogs Digital Mapping 2002-2017. All rights reserved. Please send any comments, questions or feedback to support@tracklogs.co.uk


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