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29th Jan 2010
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TrackLogs Digital MappingTrackLogs Digital Mapping

Error - "The Parameter is Incorrect" during package import.


TrackLogs reports an error "The Parameter is Incorrect" when attempting to import package data from CDROM. This can occur each time the user accesses the "File=>Import Data" command or during the automatic package import after first installation.


All Windows operating systems. TrackLogs v2 and early releases of TrackLogs v3.


Microsoft have acknowledged this as a problem in applications built using specific software development tools. Whilst an emergency patch has been made available by Microsoft their recommendation is not to globally distribute this until further testing has been carried out. Third party reports on the emergency patch indicate that it negatively impacts other Microsoft functions and is genereally unreliable. TrackLogs is currently observing Microsoft's advice to hold general release of this patch until such time that it is fully tested and service pack integrated. Note that the Microsoft article refers to the use of the "File=>Open" command, this is used internally within TrackLogs during package import. We do not recommend you apply this patch locally.


If you are running TrackLogs v3 then update your software to the latest version. If you are unable to update or are running TrackLogs v2 then you can use the workaround described below.

This issue is tied to the access of data from your CDROM drive. The workaround requires the transfer of the CDROM files to a temporary directory on your hard drive for the purposes of installation only.

Step 1. Copy packages to hard disk
Copy the contents of the packages folder on your CDROM into a new folder on your PC called c:\Packages.
Step 2. Install Application
Install TrackLogs from the CDROM following all the on-screen prompts.
Step 3. Start Application
Run TrackLogs and it should prompt to import packages. If not then select "File=>Import Data".
Step 4. Import Packages
Navigate to c:\Packages and import packages from there.
Step 5. Clean Up
Optionally delete the c:\Packages folder to free up hard disk space.

Written by TrackLogs Digital Mapping. Copyright TrackLogs Digital Mapping 2002-2019. All rights reserved. Please send any comments, questions or feedback to support@tracklogs.co.uk

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