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When you make a purchase through the TrackLogs website you are buying from TrackLogs. More information on the TrackLogs company is available here.
Understanding your Goods.
The goods you are purchasing are listed in your online shopping basket. These goods are computer software and if you are in any doubt about the main characteristics of the software including the hardware requirements and any limitations to the software's functionality then you should download and install our free evaluation version of the TrackLogs software. This can be downloaded free of charge from the TrackLogs website at www.tracklogs.co.uk/demo.
Paying for your Goods.
The price of your goods is shown in the online shopping basket. Our displayed prices include all applicable taxes and we also show you the totals net and gross of VAT. Any delivery charges for your transaction are also shown in the shopping basket, again these are shown net and gross of VAT.
All payments are made during the checkout process when your order is submitted to TrackLogs. The payments are taken through a third party credit card processing company and during the checkout process you will be transferred to their website to pay for your goods.
The prices quoted on this website are valid at the time of the transaction. We reserve the right to adjust these prices up or down at any time without prior notice. Prices relating to special offers are subject to additional special offer terms and conditions and may be withdrawn at any time.
Delivering the Goods.
All goods are sent via the Royal Mail 1st class service. If you place your order before 3pm we will endeavour to despatch it the same working day. In our experience the Royal Mail 1st class service can deliver your maps within one to two days but this is not a guaranteed service and we can make no promises or guarantees to meet delivery dates. It is your responsibility to ensure that you order your maps within a reasonable time frame of your requirement, late delivery is not an acceptable reason for refund.
The TrackLogs website provides estimated dates for delivery through our online order tracking facility. The dates quoted are estimates based on average delivery times and we do not guarantee delivery by the quoted dates.
Replacements and Substitutions.
If any item ordered is unavailable then we will inform you by email. No substitutions or alternative products will be supplied.
Rights to Cancel.
Your rights with respect to cancelling an order or returning faulty goods are explained in our returns policy. This is available online at www.tracklogs.co.uk/PolicyReturns.
Written by TrackLogs Digital Mapping. Copyright TrackLogs Digital Mapping 2002-2017. All rights reserved. Please send any comments, questions or feedback to firstname.lastname@example.org
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