This page lists our most frequently asked support questions (FAQ). If you can't find the information you need here then try our knowledge base which contains additional material.
Digital Mapping
What's the difference between 1:25,000 and 1:50,000 maps?
Can I extract the maps and use them elsewhere?
Do I need to buy the TrackLogs software separately?
Can I evaluate TrackLogs before I buy a map?
Software Installation
What are the system requirements?
How much disk space is required?
Will TrackLogs run on my Smartphone / PDA / Mobile Device ?
Do you have an Apple Mac version?
Online Shopping
How much do you charge for postage?
Which delivery courier do you use?
How long will it take for my goods to arrive?
Do site centred maps take longer to deliver?
How accurately can I position my own site centred map?
Can I arrange to deliver my order to an alternative address?
Can I buy maps as internet downloads?
Do you offer discounts to Scouts / DofE / Educational users?
Software Upgrades
Can I upgrade from TrackLogs v2 to TrackLogs v3?
Technical Questions
Which GPS devices are supported by TrackLogs Digital Mapping?
Can I download the maps into my GPS?
I can't connect to my GPS, what should I do?
My computer doesn't have a serial port, what now?
Which file formats does TrackLogs support?
How do Ordnance Survey grid references work?
