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This page lists our most frequently asked support questions (FAQ). If you can't find the information you need here then try our knowledge base which contains additional material.

Digital Mapping

What is Digital Mapping?

What do the maps look like?

What's the difference between 1:25,000 and 1:50,000 maps?

Are TrackLogs maps seamless?

How accurate are the maps?

How up to date are the maps?

Can I extract the maps and use them elsewhere?

Can I print out the maps?

Do I need to buy the TrackLogs software separately?

Can I evaluate TrackLogs before I buy a map?

Can I evaluate a specific area of mapping?

Do you sell international maps?

Software Installation

What are the system requirements?

How much disk space is required?

Will TrackLogs run on my Smartphone / PDA / Mobile Device ?

Do you have an Apple Mac version?

Can I install my map on more than one PC?

Can I install TrackLogs on an external hard drive?

Online Shopping

How much do you charge for postage?

Which delivery courier do you use?

How long will it take for my goods to arrive?

Do site centred maps take longer to deliver?

How accurately can I position my own site centred map?

Can I arrange to deliver my order to an alternative address?

Can I buy maps as internet downloads?

Terms of Use - Returns Policy

Software Upgrades

Can I upgrade from TrackLogs v2 to TrackLogs v3?

Can I continue to use TrackLogs v2?

How do I update my Ordnance Survey mapping?

Technical Questions

Which GPS devices are supported by TrackLogs Digital Mapping?

Can I download the maps into my GPS?

I can't connect to my GPS, what should I do?

My computer doesn't have a serial port, what now?

Which file formats does TrackLogs support?

How do Ordnance Survey grid references work?

What are declination, grid, true and magnetic north?

What are Rights to Roam, Open Access and CRoW?

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Knowledge Base

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Movie Tutorials

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My Order History

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